FAQ

FREQUENTLY ASKED QUESTIONS

What's the difference between a Driver and a Chauffeur?
A driver is simply someone who operates a vehicle, while a chauffeur is a professional who is hired to drive. Chauffeurs are accountable for their actions, and as a result, work hard to serve customers. On the other hand, many drivers typically focus on getting from one destination to another as quickly as possible and rarely go above and beyond the call of duty to support clients.

A taxi driver is a professional driver who has a clean driver’s license, has passed a background check, and is, if necessary, licensed by the state or city he or she works in to operate a taxi cab. Some taxi drivers are self-employed and own their vehicle, while others are assigned one from a company’s fleet.

While a ride-share service, often allows just about anyone to become a driver. These are often entry level or part-time jobs.

Are Chauffeurs Licensed?
All Aliiance Chauffeurs have a Chauffer Drivers License.

In many cases, taxi drivers (or hacks) must obtain a chauffeur license or a license with passenger endorsement.

The average person who drives for a ride-share service, an individual providing transportation with their personal car, does not.

Is Alliance Insured?
All Alliance vehicles are covered with higher than state required commercial insurance policies.

Both Lyft & Uber requires all of their drivers to have car insurance, and provides supplemental insurance coverage, but only while their app is on. Here’s how it works: When the Uber app is off, a driver is covered by their own personal car insurance. When the Uber app is turned on, a low level of liability insurance (usually the state minimum) becomes active.

Should your Uber/Lyft driver have an accident and you are injured, your claim could be denied if their policy is for personal not commercial liability.

What is Your Service Area?
Our primary service area is the Greater Grand Rapids Metropolitan Area (or Metro Triplex) in Michigan. The triplex is roughly a triangle shape which fans out westward from the primary hub city of Grand Rapids, Michigan to the other two metro hubs of Muskegon and Holland. The Triplex would include Kent, Barry, Ottawa, Muskegon, Montcalm, Allegan, and Ionia Counties.

Secondarily, we provide airport transportation to/from Detroit Metro, Chicago O’Hare & Midway and the Kalamazoo/Portage/Battle Creek Area. We may also be able to provide ground transportation at other locations, such as Traverse City, Flint, South Bend, and Columbus, upon request. Call us at 616.780.1562 for details and a rate quote.

What are Your Rates?
Alliance Sedan offers corporate rates, all-inclusive airport service, as well as hourly service based on minimum time requirements. Please call our Reservation Department for more details.

Hourly rental is the best option if:

  • You need a car for more than 3 hours
  • You need to make multiple stops
  • You are not certain what time you will need a second or third pick up
  • You would like to keep a driver and car for the entire business/corporate charter

Point-to-Point transfer is best option if:

  • You need a one way transfer from point A to Point B
  • You need round trip service between point A and point B and know the exact pick up time for both points

Call us at 616.780.1562 for details and a rate quote.

What are Your Policies?
Alliance Sedan tries to be as flexible as possible, but we should mention a few policies that could affect your billing.

  • Reservations & Cancellations (less than 24 hours): MUST CALL: 616.780.1562
  • Cancellation Fee (less than 24 hours): $35.00
  • Cancellation Fee (less than 4 hours): Full Fare less gratuity
  • Early / Late Premium (before 7:00am or after 10:00pm): 10% of fare surcharge
  • Wait Time (in between stops or during event): $60.00/hr billed in 10 minute increments
Do You Provide Child Safety Seats in Your Vehicles?
Unfortunately, we do not. There are simply too many sizes and variations for different age ranges for us to do so. Each of our vehicles is equipped with the proper seat belts, so you are welcome to bring and install your own child seat.